Can I choose the specific items in the bundles?
Each bundle is lovingly pre-packed and curated by us to surprise you with the best possible mix of our creations ✨ While we can’t offer item selection within the bundles (to keep the holiday magic and the packing process smooth), we promise every box is filled with hand-picked cuteness you’ll love! 💝
Last updated: November 13, 2025 00:50
Are the items in stock or made-to-order?
Everything listed in this campaign is already in stock and ready to ship! 🎁 That means no production delays — just pure happy mail headed your way as soon as the funds arrive from BackerKit.
Last updated: November 13, 2025 00:51
Is shipping included in my pledge?
No, shipping will be charged separately after the campaign ends, during the survey stage. This allows us to calculate it based on your final order and destination, so you don’t overpay! 📦 We’ll offer the most reliable and affordable shipping options available from Italy, with tracked upgrades where possible.
Last updated: November 13, 2025 01:05
When will my order ship?
We aim to start shipping from December 15th (or earlier if funds are transferred to us quickly). We’ll be working extra hard to get your packages out in time for the holidays! 🎄 Just keep in mind we’re shipping from Italy, and postal delays may happen during this busy time of year — so we encourage shopping with flexibility in mind!
Last updated: November 13, 2025 00:51
Will I receive my order before Christmas?
We’ll do our absolute best to ship fast — but since we’re based in Italy and the holidays tend to get a bit hectic for postal services, we can’t guarantee delivery by December 25th for all countries. That said, holiday magic isn’t just for one day ✨🎁 — cute gifts are welcome even after the big date!
Last updated: November 13, 2025 00:52
Will these items be available again after the campaign?
Many of these goodies — especially the bundles and surprise boxes — are exclusive to this event and won’t return in this format (or with these discounts!) once the Holiday Market ends. Now’s your chance to grab them before they disappear into the snow~ ❄️
Last updated: November 13, 2025 01:01
Can I combine shipping with another campaign or shop order?
Unfortunately, due to how this event is structured, we can’t combine orders from other campaigns or shops.
Last updated: November 13, 2025 01:01
Can I return or get a refund for my order?
Since all items are already in stock and offered at special event-only prices, all sales are final — we’re unable to offer refunds or returns. We kindly ask that you pledge responsibly and double-check your address before submitting 💌 (But if anything goes wrong, don’t worry — keep reading!)
Last updated: November 13, 2025 01:05
What if I receive a damaged or defective item?
Oh no! If anything arrives damaged or there’s a problem with your order, please reach out to us as soon as possible. We’ll always do our best to fix it — whether that means sending a replacement or finding a happy solution 🛠️💖
Last updated: November 13, 2025 01:06
What if I move or change my address?
You can edit your address yourself any time until we’ll be ready to dispatch the goodies out! Close to the ship out date, we’ll send a notification reminder to every backer before final locking addresses and stop allowing changes.
Last updated: December 22, 2025 09:23
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.